Return Policy

Return Policy: Your Satisfaction Guaranteed!

Hey there, valued customer! We want you to love every purchase you make at SnusLjus.com, but we understand that sometimes things don't quite hit the spot. Not to worry, returning items is a breeze with our friendly return policy. Here's how it works:

1. Return Goods:

  • If you're not thrilled with some or all of your products, simply return them to us for a full refund. No questions asked!
  • To initiate a return, just let us know and ship the products back within 14 days. Pro tip: It's always a good idea to keep your return notification game strong to avoid any hiccups!
  • Please note, you'll be responsible for covering the return shipping costs.

2. Our Return Period:

  • We're all about speedy service! Once we receive your returned goodies, we'll hustle to refund you what you paid within 30 days. That's our promise to you.
  • Remember, the return period kicks off from the day you receive your purchase or a significant part of it. Customized products? No worries, we'll adjust the return period accordingly.

3. Exclusions to Our Return Policy:

  • Now, we hate to be the bearer of bad news, but there are a few instances where our return policy doesn't apply:
    • If you've given the green light for a product during the return period, we're unable to accept returns.
    • Due to the nature of some of our services, they're not returnable. Sorry!
    • If the seal of authentication on a product has been tampered with, we won't be able to accept the return.

4. What Can't Be Returned:

  • We're all for second chances, but there are a few items that just can't be returned:
    • Perishable goods like snus, nicotine pouches, tobacco & nicotine-free snus can't find their way back to us.
    • We're not in the business of accepting intimate or sanitary goods, hazardous materials, or anything flammable.

5. Returning a Product or Service:

  • Keep it clean, folks! Products/services must be returned in their original condition to qualify for a refund.
  • While you're welcome to inspect your goodies upon delivery, please refrain from using them. We want to keep things fresh for everyone!

We hope this return policy gives you peace of mind when shopping with us. If you have any questions or need assistance, don't hesitate to reach out to our stellar customer support team. Happy shopping, and here's to hassle-free returns!